Customer Reviews
What do your neighbors think of Mitchell?
At Mitchell, we pride ourselves on delivering dependable, professional and timely service to our valued customers across Western Connecticut and nearby New York communities. Your satisfaction is at the heart of everything we do, and we’re committed to providing the exceptional service you deserve.
We deeply appreciate the feedback shared by our customers. It’s what drives us to refine our approach and consistently exceed expectations.
Curious about what sets Mitchell apart? Check out the reviews below to see how our expertise and commitment make a real difference. These testimonials highlight the trusted relationships we’ve built and the quality service we’re proud to offer every day.
Customer Testimonials
Incredibly helpful, seamless install.
Norbert E. Mitchell Co., Inc. was incredibly helpful with the installation of our gas logs. They’ll be beautiful for the holidays, and a big shoutout to the team for ensuring a seamless process!
Prompt and attentive service.
Norbert E. Mitchell Co., Inc. is a terrific oil company for both oil and service. Their team is prompt and attentive to my issues, and their professionalism and politeness give me full confidence. That’s why I still use Mitchell Oil for my furnace and hot water heater maintenance.
Impressive communication and service.
I’m a new customer with Norbert E. Mitchell Co., Inc. and impressed with their communication and services. They respond to inquiries the same day and quickly dispatch technicians in emergencies. Highly recommended.
Been with Mitchell for 24 years now and never have been disappointed.
What a great team of people you have working for you. We have been with Mitchell for 24 years now and never have been disappointed in the service. Thank you once again for your help in making our lives more comfortable.
Great service from NE Mitchell!
Service technician arrived when scheduled, quickly diagnosed the problem and finished the repair in a timely manner. Great service from NE Mitchell!
Everyone with Mitchell is top-notch.
Everyone with Mitchell is top-notch, especially their customer service team…particularly Stephanie S. They are extremely responsive, helpful and willing to work with you to ensure their services are fitting within your needs. Have never encountered a time of frustration.
I am a loyal Mitchell customer.
Recently had no hot water. Called Mitchell immediately, Nick arrived at the house a couple of hours after my call. Mitchell has been our service provider for over 20 years. Every Mitchell employee I have interacted with – emphasis on EVERY – has been professional, knowledgeable and always “made the fix”, including most recently Nick. I am a loyal Mitchell customer.
Propane is the cheapest in the area.
Just had service on my gas fireplace insert. Great work and a good job. Plus propane is the cheapest in the area. Nice gas station in Bethel now! Way to go!
